Support Centre

Please choose your issue

Account

Delete My Account

You can delete your account directly in the app via Settings → Delete Account. If you cannot access the app, use this form to request deletion by our team.

Note: Deletion is permanent and irreversible. All your profile data, matches, messages, photos, and voice notes will be permanently removed. See our Privacy Policy for details on data retention.

First Name *

Last Name *

Email address on your Crave account *

Reason for deletion *

Additional details (optional)

Moderation

Submit an Appeal

If you believe your account was actioned in error — warned, suspended, or banned — submit an appeal below. A human moderator will review it and respond within a reasonable timeframe.

First Name *

Last Name *

Email address on your Crave account *

Type of action taken against your account *

Reason for appeal *

Select the reason that most closely describes why you believe the action was incorrect.

Explain your appeal *

Subject (optional)

This will appear in the subject line of your support ticket.

Privacy

Privacy Request

Exercise your data rights under GDPR, CCPA, or any other applicable privacy law. We will respond within 30 days.

Your rights include: access to your data, correction, deletion, portability, and the right to object to processing. See our Privacy Policy for full details.

First Name *

Last Name *

Email address on your Crave account *

Type of request *

Additional details (optional)

Safety

Safety & Reporting

Your safety is our priority. Report a user, harmful content, or a safety concern. You can also report directly in the app via the user's profile.

If you are in immediate danger, contact your local emergency services first. This form is monitored during business hours and is not a real-time emergency service.

Your email address *

Type of report *

Profile or user ID being reported (optional)

Description *

Billing

Billing & Subscription

Questions about charges, subscriptions, or refunds. Note that all payments are processed by Google Play — for direct refund requests, you can also contact Google Play Support.

Email address on your Crave account *

Issue type *

Google Play Order ID (optional)

Find this in your Google Play order history or the confirmation email from Google.

Additional details *

Technical

Report a Bug

Something not working as expected? Let us know — we take every bug report seriously.

Your email address *

Android version (optional)

App version (optional)

Find this in the app under Settings → About.

What happened? *

General

General Enquiry

Have a question that doesn't fit any of the above categories? Reach out — we read every message.

First Name *

Last Name *

Your email address *

Subject *

Message *

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Your mail app should have opened with your request details. Please hit "Send" in your email app to submit it to our team.

Crave Support

Delete My Account

Submit an Appeal

Privacy Request

Safety & Reporting

Billing & Subscription

Report a Bug

General Enquiry

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